Of The Retail Customer Journey



Retailers are experimenting with technologies within the classic customer journey in-store with the goal to seamlessly blend digital and physical experiences. Here we explore 5 key steps of the in-store customer journey and how brands are already implementing tech to enhance the touch-points.

Based on our detailed report you can get all the key insights from this series of digestible infographics (check out #1 – The Retail Shift & #2 – New Store Concepts).

(Click infographic to open pdf version and access embedded links)


Want to read more? Check out the full report 2018: The Year Of Brick & Click.