Our “Favourite Reads of the Month” is an important and useful list of articles for the work we do at LHBS.

It is also a list of recommendations for anyone seeking to develop their knowledge about the pillars of our work expertise— product innovation, added-value services, experience and communication


LinkedIn Built a New App for College Kids


Facebook Hopes Its Antennas Will Force the Internet to Expand


The Evolution of Customer Service

Developing a Customer-Experience Vision

Like It, Love It, or LOL It? How Are People Reacting to News on Facebook?


How to Science the Shit out of Your Marketing Strategy?

Nordstrom Turns to Snapchat to Win Over Millennials

As Coachella Goes Mainstream, Prestige Brands Are Opting Out

Solving the Customer Insight Gap